问：瓷器可以退换吗？
Q: Can I return or exchange porcelain?
答：本店实行“不退不换”政策，请下单前确认好款式和尺寸。只有发错货或运输中完全碎裂（需24小时内提供证据）才可补发或退款。
A: We have a “no returns, no exchanges” policy. Please confirm style and size before ordering. Only wrong items or complete breakage in transit (evidence required within 24h) can be resent or refunded.
问：瓷器运输中容易碎吗？你们怎么包装？
Q: Are the porcelains easy to break during shipping? How do you pack them?
答：我们使用加厚泡沫、气泡膜和双层纸箱进行专业防震包装。虽然破损率很低，但依然存在运输风险，建议您签收时当场开箱检查。
A: We use professional shock-proof packaging with thick foam, bubble wrap, and double-layer cartons. The breakage rate is very low, but shipping risk exists. We recommend you open and inspect the parcel upon delivery.
问：收到货后发现有小裂纹或者釉面不均匀，算质量问题吗？
Q: If I find small cracks or uneven glaze after receiving the item, is that a quality defect?
答：手工瓷器常见的釉面开片、微小气孔、轻微不对称属于正常工艺特征，不是质量问题，也不在退换范围内。请理解每一件手作瓷器的独特性。
A: Common characteristics like glaze crackle, tiny pinholes, or slight asymmetry are normal for handmade porcelain – they are not quality defects and are not covered by returns/exchanges. Please appreciate the uniqueness of each handmade piece.
问：多久能收到货？运费多少钱？
Q: How long does delivery take? How much is shipping?
答：马来西亚地区通常 7-15 个工作日 送达（西马快于东马）。运费按商品重量和尺寸自动计算，在结算页面显示。满 RM500 可免基础运费（限西马）。
A: Delivery within Malaysia typically takes 7–15 business days (faster for West Malaysia). Shipping is calculated automatically by weight and dimensions at checkout. Free basic shipping for orders above RM500 (West Malaysia only).
问：支持哪些支付方式？
Q: What payment methods do you accept?
答：我们支持信用卡（Visa/Mastercard）、Touch ‘n Go eWallet、FPX 网银转账以及银行汇款（Maybank/Public Bank）。
A: We accept credit card (Visa/Mastercard), Touch ‘n Go eWallet, FPX online banking transfer, and bank transfer (Maybank/Public Bank).
问：可以定制或刻字吗？
Q: Can I customise or engrave an item?
答：目前暂不支持个性化定制。我们有少量高端系列接受批量定制，请发邮件至 support@yourchinaporcelain.com 咨询。
A: Personalised customisation is currently not supported. We accept batch custom orders for a few high-end collections – please email support@yourchinaporcelain.com.
问：你们在马来西亚有实体店吗？
Q: Do you have a physical store in Malaysia?
答：目前仅为在线独立站，暂无线下实体店。所有商品从马来西亚本地仓库（雪兰莪州）发货，或从中国景德镇直发（视库存而定）。
A: We are an online-only independent website. All items are shipped from our local warehouse in Selangor, Malaysia, or directly from Jingdezhen, China (depending on stock).
问：如何联系客服？
Q: How can I contact customer service?
答：请发送邮件至 support@yourchinaporcelain.com 或通过网站右下角的聊天窗口留言（工作时间周一至周五 9:00-18:00，马来西亚时间）。
A: Please email support@yourchinaporcelain.com or leave a message via the chat widget at the bottom right corner (working hours: Mon–Fri 9:00–18:00, Malaysia time).